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    Claims

    We understand the importance of providing efficient and effective claims service. This is why with every claim, we see this as an opportunity for our business to truly deliver when it matters and to define and differentiate our claims service.

    The moment you report a claim, National Insurance Group will swing into action, delivering swift claims assistance wherever you need it.  Claims can have an adverse effect on a company’s bottom line and that is why we understand the importance of being proactive when a claim is reported.  Our role as your broker is to represent you and maximise your claim settlement by negotiating on your behalf.  We see it as our responsibility to take as much burden away from our clients so that they can do what they do best that is to run their business and let us handle the claims process. This is a very important part of our business, which we place great emphasis on.

    As part of our commitment and service we are committed in being there when it matters most. Below we have included some of the most common insurer contact details in the event of emergency claims along with claim forms.

    In the event you are unsure what steps to take when a claim occurs please refer to “Claims Process” and for any large emergency claims please refer to our “Emergency Claims Response”.


    Claims forms

    General Claim Form
    File Size: 308 kb
    File Type: doc
    Download File

    Motor Vehicle Claim Form
    File Size: 457 kb
    File Type: doc
    Download File

    Property Claim Form
    File Size: 333 kb
    File Type: doc
    Download File

    Liability Claim Form
    File Size: 291 kb
    File Type: doc
    Download File


    Insurer Claims Contact Phone Numbers: 


    Contact name:                                                   Contact details:

    NIG insurer claims contact
    Claims Process
    Emergency Claims Response – John Lyng Group

    National Insurance Group
    ABN:  94 219 052 354

    Authorised Representative: 1265061
    of McLardy McShane Partners Pty Ltd 
    AFSL No: 232987
    ​ABN: 14 064 465 309
    National Insurance Group endorses the Insurance Brokers Code of Practice. To obtain a copy of the code, click here.


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    Disclaimer :The information provided by National Insurance Group on this website is for general information purposes only, and it is not a substitute for professional advice.  You should always consider the PDS/Policy wording before making a decision.  Coverage may differ based on specific clauses in individual policies.  Refer to the FSG on our website or by requesting a copy for our services and remuneration details.
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